Refund Policy

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At Selgra, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with easy returns and refunds. Please review our policy below.

1. Eligibility for Returns & Refunds

  • You may request a return within 30 days of receiving your order.

  • To be eligible, your item must be:

    • Unused and in the same condition as when you received it.

    • In its original packaging (where applicable).

    • Accompanied by a receipt or proof of purchase.

2. Items Not Eligible for Return

Some products cannot be returned, including:

  • Perishable goods (e.g., food, beverages).

  • Personal care, hygiene, and beauty items (for health and safety reasons).

  • Gift cards and downloadable software.

  • Clearance or “Final Sale” items.

3. Refund Process

  • Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

  • We only replace items if they are defective, damaged, or you received the wrong product.

  • If you need to exchange an item for the same product, contact us at support@selgra.com before sending your item back.

5. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning items unless the return is due to a mistake on our part (e.g., wrong or defective item).

  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. First check your bank account again.

  2. Contact your credit card company or bank, as processing may take time.

  3. If you’ve done all of this and still haven’t received your refund, email us at support@selgra.com.

7. How to Start a Return

To start a return or refund request, please email us at support@selgra.com with your order number and reason for return. We’ll provide you with the next steps.