Shipping Policy

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At Selgra, we work hard to ensure your orders are processed quickly and delivered safely. Please review our shipping policy for details on order timelines, delivery options, and tracking.

1. Order Processing Times

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• During peak seasons, sales, or holidays, processing times may take slightly longer.

• Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Domestic Shipping

• Standard shipping delivery times are usually 5–10 business days depending on your location.

• Expedited shipping options may be available at checkout for an additional fee.

3. International Shipping

• We proudly ship worldwide. International delivery times typically range from 10–20 business days, depending on your destination and customs clearance.

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.

4. Shipping Rates

• Shipping costs are calculated at checkout based on order size, weight, and delivery destination.

• Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

5. Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email to monitor your delivery.

• Please allow up to 48 hours for tracking information to update after your order has shipped.

6. Delayed, Lost, or Damaged Packages

• While we do our best to ensure timely delivery, Selgra is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

• If your order is lost or arrives damaged, please contact us at support@selgra.com within 7 days of delivery, and we will assist you in resolving the issue.